Terms of Service
Last updated: August 9, 2026
These Terms of Service (“Terms”) apply when you request a quote from or book cleaning services with Radiant Spaces (“Radiant Spaces,” “we,” “us,” or “our”). By booking a service, you agree to these Terms.
Quotes and pricing
Quotes are estimates based on the information you provide. Final pricing is confirmed before service begins and may vary based on your home’s size, condition, and any add-ons requested. If the work required differs significantly from what was described, we’ll discuss any change with you before proceeding.
Booking, access, and scheduling
- You are responsible for providing safe, timely access to your home at the scheduled time (for example, keys, codes, or being present).
- If we cannot access the home at the scheduled time, a lockout or cancellation fee may apply.
- Please secure or set aside cash, jewellery, and fragile or irreplaceable valuables before your appointment.
Cancellations and rescheduling
We ask for at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice, or same-day cancellations, may be subject to a fee to cover our team’s reserved time.
Payment
Unless otherwise arranged in writing, payment is due on completion of the service by credit/debit card or Interac e-Transfer. Recurring service pricing may be adjusted with advance notice.
Our satisfaction guarantee
Your satisfaction matters to us. If you’re not happy with any area we cleaned, let us know within 24 hours of your service and we’ll return to re-clean the affected areas at no additional charge. This guarantee covers re-cleaning only and does not include cash refunds.
Liability
We take care in your home and carry appropriate insurance. If damage occurs as a direct result of our work, please notify us within 24 hours so we can investigate and make it right. To the fullest extent permitted by law, our liability is limited to the cost of the service provided. We are not responsible for pre-existing damage, normal wear, or items that were already worn, faulty, or improperly installed.
Health and safety
To protect our team, we may decline or stop service in unsafe conditions (for example, hazardous materials, pests, extreme clutter, or aggressive pets). We’ll always try to discuss options with you first.
Changes to these Terms
We may update these Terms from time to time. The version in effect when you book is the one that applies to that service.
Contact us
Questions about these Terms? Email clean@radiantspaces.ca or call/text (226) 554-1190.